Call Us Now:
+12296309221
Call Us Now:
+12296309221
Get quick answers to the most common questions about our shipping and logistics services.
FAQ
Get quick answers to the most common questions about our shipping and logistics services.
We provide comprehensive logistics solutions including air freight, ocean freight, land transportation, warehousing, packaging, customs assistance, and last-mile delivery. Our services are designed to support individuals, small businesses, and large enterprises.
Once your package is processed, you will receive a tracking number. Enter this number on our tracking page to view real-time updates on your shipment’s location and delivery status.
Delivery time depends on the destination, shipping method, and customs processing. Domestic shipments typically take 1–3 days, while international shipments may take 3–10 days depending on distance and service type.
Address changes are possible only if the package has not reached certain transit stages. Contact our support team immediately, and we will help reroute the shipment if eligible.
Yes. We offer optional shipment insurance that protects your goods against loss, theft, or damage during transit. You can select insurance during checkout or when creating your shipment.
If your shipment is lost or damaged, file a claim through our support team. Provide your tracking number, photos (if damaged), and a short description of the issue. Claims are reviewed and processed as quickly as possible.
Yes. We ship to most countries worldwide through our trusted global network, ensuring secure and timely delivery across borders.
Restrictions vary based on the shipping method (air, sea, or land). Oversized or heavy items may require special handling. Contact us for details if you are shipping unusual or bulky goods.
We’ve built our reputation on dependable service, timely delivery, and a seamless customer experience across all our logistics operations.
+12296309221
support@shipgrove.com